Service Coordinator

Poca, WV

Posted: 04/10/2019 Industry: Clerical/Administrative Job Number: 17658

The Service Coordinator creates and maintains the schedule for service technicians across all company disciplines – roofing, sheet metal, and HVAC--communicating regularly with technicians to get updates on job status, and with customers to let them know when technicians will be on site. S/he follows up with customers to receive feedback on work, to schedule additional maintenance, and/or collect payment as needed.

 

Duties will include, among other tasks:

  • corresponding with potential and existing customers
  • gathering required information about work
  • writing up work orders for appropriate technicians and inputting them in system
  • gathering time and material information from technicians and posting in system
  • completing costing procedures
  • printing job photos
  • calculating billing amounts
  • creating final billing following management review
  • maintaining Service Order Status reports

 

Candidate Profile:

  • Excellent administrative skills, including proficiency in Word, Excel, and Outlook
  • Well-spoken with a pleasant phone presence
  • Customer service-oriented
  • Organized
  • Confident/assertive
  • Supervisory experience a plus
  • Goal-oriented, driven worker
  • 2-year degree or 5 years of related experience

Deanna Sanner

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