Associate Technical Support Technician

Lithia Springs, GA 30122

Posted: 05/13/2019 Industry: Medical Pay Rate: 18.00
  • Perform evaluation, testing, and repair of products in accordance with approved service manuals and other ResMed Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices. 
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  • Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes
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  • Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended.
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  • Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.
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  • Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.
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  • Support other members of the Technical Staff on projects or support work
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  • Other tasks and responsibilities as assigned.

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